- info@alpharender.ai — anything at all
- Median first reply under 4 hours
- Priority queue on Studio and Enterprise
Support
Answers first, humans fast — median first reply under 4 hours.
Talk to us
Pick the fastest lane for your question
Live chat
- In the tool, bottom-right corner
- Weekdays 9:00–19:00 CET
- Attach the render — it speeds things up
Docs & tutorials
- Five lessons cover 90% of questions
- Searchable guides for every preset
- New walkthroughs every month
Enterprise desk
- Dedicated manager and SLA options
- Onboarding for teams of 3+
- Security review and audit log access
Support FAQ
The questions that reach us most — with the fixes
- Which file formats can I upload?
- OBJ and FBX for models, JPG or PNG as references. Anything that exports OBJ or FBX — Max, Blender, SketchUp, Rhino — works out of the box.
- How long does a generation take?
- About 68 seconds on average at 1080p. Very heavy scenes and peak hours can add a little.
- Why does the render drift from my model?
- Check the mode: Standard follows geometry closely, Creative explores. Locking camera and materials keeps results tighter.
- Can I edit a finished image?
- Yes — swap materials, objects and people with masks, then re-upscale. An edit run costs 1 credit, like a generation.
- My upload fails — what should I check?
- Keep files under 500 MB, clean broken materials and export with normals. Still stuck? Send the file to support — we debug it for you.
- Where are my renders stored?
- In your workspace, private by default, for as long as your account is active. Download anytime as PNG, JPEG or MP4.
- Do you refund credits?
- If a run failed on our side, credits come back automatically. Anything else — write within 14 days and we sort it out.
- How do I report a bug?
- Use Report in the tool or email a short screen recording. Confirmed bugs earn bonus credits.